Privacy Policy

Wine Direct Pty Ltd (ACN 094 072 830) and trading as winedirect.com.au is totally committed to ensuring your privacy is maintained at all times throughout your association with us. We adhere to strict privacy and security measures in order to ensure the safety and confidentiality of your information.

Wine Direct Australia Pty Ltd is also subject to the National Privacy Principles (NPP) contained within the Privacy Act 1988.

What information do we collect and how is it used?

We only collect customer information that is necessary for us to do what we do. For example, when you order online, we need your name, email address, postal address, credit card number and expiration date. This enables us to process your order. We also require your telephone number to notify you of your orders status if required. We will also use this information to contact you, if you agree, to keep you abreast of special offers and promotions we have available.

From time to time, we may also collect non-personal information from our customers. Sales history and purchase preference data, for example, that helps us in our ongoing efforts to improve our website and to make informed decisions when providing information on items you may wish to know about. This information may or may not contribute to our overall master-plan of world domination. It remains to be seen.

If at any stage you wish to discontinue receiving information from winedirect.com.au, you can contact us at our Freepost address of Reply Paid 6163, Halifax Street, Adelaide SA 5000. Alternatively, you can Freecall us on 1800 64 WINE (9463), fax us on +61 8 8234 0781 or email us on info@winedirect.com.au.

How do we collect the information?

More often than not the information will come directly from you. If, however, someone purchases you a gift for example, your information may become available to us from a third party. We will always ensure that the source of your information is indicated clearly in our customer list so you can confirm how we collected it if required. If your information is collected in this fashion we will confirm with you whether you want to receive any additional information from us, promotional or otherwise.

We may also, from time to time, use third party experts, such as Australia Post in relation to addressing, to ensure that our information is accurate and as up to date as possible.

Disclosure of personal information.

We only use or disclose information about our customers in ways they would reasonably expect. This means we only use information to process your order or to improve our website and offers. At this time we do not partner with or have special relationships with any ad server companies or third parties and therefore do not pass off your particulars to any ad server companies or to third parties.

Accessing personal information & complaints.

winedirect.com.au understands that it is important that our customers be able to access their personal information. Access requests can be made by phoning Freecall 1800 64 9463, fax +61 8 8234 0781 or email us at info@winedirect.com.au.

If you require clarification on specific topics regarding your information, have a concern, a complaint or a suggestion on how we can improve this area of our service, please contact us as soon as possible by phoning Freecall 1800 64 9463, fax +61 8 8234 0781 or email us at info@winedirect.com.au.