2. Who will deliver my order and how long will it take?
winedirect.com.au uses the specialized wine delivery network at Australia Post to deliver your goods. This service may only deliver to the adult purchaser or an adult person nominated by the purchaser and requires a signed declaration from the person accepting the delivery stating their name and that they are 18 or over. You may be asked to produce an approved form of identification at the discretion of the delivery person. A minor can be fined if they lie about their age, or if they show false evidence of age/identity in order to take delivery of liquor.
If you choose to have the goods delivered to your home or business and you are out when the delivery is attempted, a card will be placed in your letterbox and your package will be securely stored at your local post office for collection. The post office keeps your parcel for a maximum of 14 days.
Alternatively, during the checkout process you can elect to have the your wine left at the delivery address in a specific location i.e. under the verandah, behind the side gate, in the dog kennel etc. if no one is home. Doing so removes the requirement for a signature and passes on responsibility to the purchaser for any issues that may occur post delivery i.e. wine gets damaged by inclement weather, some bozo flogs it etc. Wine will not be left unattended even if requested by the purchaser if the delivery person deems it unsafe to do so or if it is easily accessible by any person under the age of 18.
Delivery can take up to 10 working days, but this time frame can be shorter depending on the overall pressure on the delivery network at that particular time, your distance from major centres and product availability.