FAQ

Freight charges are fixed at $5.00 for 6 bottles and $7.00 from 7 to 14 bottles or any combination there of anywhere in the country. That's right, anywhere, Even Tasmania! I'm not sure if you noticed it but we have 14 bottle cartons. Pretty cool huh?

winedirect.com.au uses the specialised wine delivery service of Australia Post to deliver your wines to your home, office or post box. This service is extremely efficient and safe. A signature is required upon delivery thus offering you peace of mind that the goods are going to be received at your nominated address by an identifiable person who must be over eighteen years of age.

If you choose to have goods delivered to your home and you are out when the delivery is attempted, a card will be placed in your letterbox that will refer you to your local post office to collect the goods. The post office will keep your goods safe and sound until you are able to collect them (they will be held for a maximum of 14 days).

Delivery can take up to 14 days (or 10 working days), but this time frame can be shorter depending on the overall pressure on the delivery network at that particular time and how close you are to the major cities.

Absolutely! winedirect.com.au uses the specialised wine delivery network at Australia Post to deliver your goods direct to doors all across Australia.

The best thing to do is email info@winedirect.com.au with your request and we'll personally handle the shipping for you.

At this stage we currently do not have an export licence to be able to deliver overseas. We are looking into this option so stay tuned!

It's easy! First go to the product(s) that you want, select your desired quantity and add to your shopping cart. Then, go to "My Cart" which is located at the top right hand corner of the web page. If you would like to remove any products that you have in your shopping cart, simply click on the cross icon. If you are happy with the products in your shopping cart and would like to commence the buying process, click the "Proceed to Checkout" button.

If you are not already logged in, you will be asked to do so here. If this is your first time buying wines on our website, you will need to register yourself.

The "Billing Info" section follows. Here you can select which billing address you would like to use and whether you would like your purchase shipped to that billing adress or a different one. Next section that follows is "Shipping". If you selected to ship the order to an address different to the selected billing address you will need to enter the shipping address here. If you selected to ship to the same address as the selected billing address this step will be skipped. In the "Shipping" section you will also need to enter instructions on what you would like Australia Post to do if they deliver your oder to the selected address and there is no one there to accept it. After entering delivery instructions you progress to the "Payment" section. Enter your credit card details here, after which you progress to the "Review Order" section. This is an opportunity to check that everything is correct and you are happy to confirm the order. And that's it! A confirmation email will be sent to you simultaneously to confirm your order.

If you have any trouble at all please call us on 1800 9463 or email us at help@winedirect.com.au.

Of course you can! If you would like to purchase a wine that is not listed on our website, the process is very simple. Either call our Freecall number, 1800 64 WINE (9463) (AEST 9.00am to 5.30pm) or email info@winedirect.com.au and we would be most happy to assist you.

Contact us at Freecall: 1800 64 WINE (9463), Freefax us at: 1800 68 WINE (9463) or or email info@winedirect.com.au. Our 100% money back guarantee means that you never have to worry about wines purchased from us. We will replace any faulty products as promptly as possible.

We only sell wines that we would drink ourselves. We taste every bottle that we sell and will only put forward those which we feel are outstanding to drink or, at least, outstanding value. This is in line with our philosophy of providing our customers with quality wines at whatever price points they choose – every bottle that you see on our website has been selected to these strict guidelines governing quality and value for money.

To look for a specific wine, enter the full name of the wine in the Wine Search box on the left.

If you are unsure about the name of the wine, you can browse wines through our "Browse our..." options that display when you hover your cursor over the search box. Once you have selected the product type you are looking for, you can filter the displayed wines through the filter panel on the left. You can filter by wine type, varietal, region, winery and price.

For wines on specials, refer to our Home page or Wine Shop page. If would like to order a specific wine that you cannot find on our website, please do not hesitate to contact us at Freecall: 1800 64 9463 (WINE) or email info@winedirect.com.au.

Through the "My Accounts" section. If you do not want to register with us but still want to receive our Specials List, just enter your email address where you see the Specials List sign up box.

For any enquiries regarding Wine Club, contact us at:
Free Call: 1800 64 WINE (9463) (AEST 9.00am to 5.30pm)
Free Fax: 1800 68 WINE (9463)
info@winedirect.com.au

You get to enjoy up to a significant saving on premium Australian wines that are chosen by a wine tasting panel and receive accompanying tasting notes to enhance your wine experience. Some of the wines included are sought after and hard to get wines from boutique wineries not normally available from retailers or even cellar door. It is also extremely convenient as the wines are delivered directly to you. There is no commitment – you can cancel your subscription anytime, or skip a quarter. Contact us at Freecall: 1800 64 9463 (AEST 9.00am to 5.30pm), Freefax: 1800 68 9463 or email us at info@winedirect.com.au In addition, you will receive the latest copy of the Australian Gourmet Traveller Wine magazine with each quarterly dozen.

Not a problem at all, simply contact us at Freecall: 1800 64 9463 (AEST 9.00am to 5.30pm), Freefax: 1800 68 9463 or email us at info@winedirect.com.au

The wines in our Member dozens are specially selected for their quality and value for money. By being a member, you get to enjoy all these benefits and also receive further educational tools such as tasting notes as well as food and cellaring suggestions. Rest assured with our choices, we will only offer premium quality wines that we would enjoy ourselves.

Our Wine Club benefits are only available to our Wine Club members. This includes entitlement to special Members' prices on our website. It is very easy to join our Wine Club and there are no joining or membership fees. All you need to do is select and pay for a membership qualifying dozen which has three choices of either a red dozen, white dozen or a mixed dozen. This will automatically sign you up as a Wine Club member and you will receive your desired dozen every quarter. Your nominated credit card account will be deducted upon despatch of goods. For more information, please go to the Wine Club page.

winedirect.com.au chooses from a selection of wines from the 100 plus wineries we have access to, and this happens in the month prior to despatch. Our tasting panel will appraise and then select what they feel represents the best quality and value, ensuring varietal balance is preserved. Your membership loyalty will be based on the quality of our selections and we ensure that only the best are picked. We are sure that you will enjoy our selection for you as much as we enjoy picking them. The wines will come accompanied with tasting notes, cellaring suggestions as well as food and wine combinations. Have a fine time quaffing down the wines!